I collect information about you so I can treat you safely and well. I keep it secure, I don’t sell it, and I don’t share it with anyone else unless you’ve asked me to or the law requires it.
If you’ve signed up for my emails, that list is kept completely separate from your clinical records. Being a client doesn’t put you on the mailing list, and being on the mailing list tells me nothing about your health.
You can ask to see what I hold about you at any time, and ask me to correct it if it’s wrong.
The rest of this page is the detail.
1. Who I am
I’m Teresa Dixon, a Clinical Neuromuscular Therapist practising as Intrinsic Performance in Masterton and Riversdale Beach, Wairarapa.
teresa@ipcoach.co.nz – 021 029 80420 · ipcoach.co.nz
I’m the person responsible for the information I hold about you. If you have a question about privacy, you’re talking to me directly, not a department.
2. The information I collect
Health information, when you become a client:
- Your contact details and date of birth
- Your health history, current symptoms, medications and relevant medical conditions — collected through my intake questionnaire
- Notes I make during and after each session, including what I assessed and what we did
- Any reports or correspondence you or another health provider give me
- Where you consent to it, outcome measures recorded at the start, end and follow-up of a programme
Contact details only, when you sign up for emails or download a guide:
- Your first name and email address. Nothing else.
Payment information:
- Records of what you’ve paid and when. Card details are handled by my payment provider and I never see or store your full card number.
Website information:
- None
3. Why I collect it
Health information, so I can assess you properly, treat you safely, track whether what we’re doing is working, and pick up anything that needs referring on. I can’t practise safely without it.
Contact details, so I can confirm appointments, send reminders, and reach you if something changes.
Email list information, only to send you what you signed up for. You can unsubscribe from any email and I won’t contact you again.
I don’t use your health information for marketing. Ever.
4. Who I share it with
I don’t sell your information, and I don’t share it for anyone else’s marketing.
I will share it in these situations:
- With your GP, physiotherapist, osteopath, specialist or other health provider — only where you’ve asked me to, or agreed to it. This work complements your other care, and sometimes that means writing to the person providing it.
- With my software providers, listed in section 5, who store or process the information on my behalf.
- Where the law requires it, or where there is a serious and imminent risk to someone’s safety.
If I ever want to use anything about your case for teaching or a case discussion, I’ll ask you first and I’ll remove anything that could identify you.
5. Where your information is stored
I use trusted third-party software to run my practice. Some of it stores information outside New Zealand, which means it’s held under another country’s laws as well as ours.
- Practice management, appointments and clinical notes — Cliniko. Amazon webservice Australia
- Payments — Stripe. Stores and processes payment information overseas.
- Accounting — Xero.
- Email list and guide delivery — MailerLite. Holds first name and email address only. No health information is ever sent to it.
- RESET™ clients only. All info taken through Back Pain Systems™ and Dr Jo Abbott, https://drjoabbott.com/terms-and-conditions/
6. Your email list and your clinical records are separate
This is deliberate, and worth stating plainly.
If you’re a client, you are not automatically on my mailing list. If you’re on my mailing list, I hold nothing about your health. The two systems don’t talk to each other, and I’ve set it up that way on purpose.
If I ever want to change that, I’ll ask you first.
7. How long I keep it
Health records have to be kept for a minimum period set by New Zealand law. I keep clinical records for 10years, after which they’re securely destroyed.
If you unsubscribe from my emails, your details come off that list.
8. Your right to see and correct your information
You can ask me at any time to:
- See what information I hold about you
- Have a copy of it
- Correct anything that’s wrong
Just email or ring me. I’ll respond as quickly as I can, and in any case within the time frame the law allows. There’s no charge for a reasonable request.
If I can’t give you something, I’ll explain why.
9. Keeping it secure
Clinical records are held in password-protected software with access limited to me. Paper forms are converted to digital records and the paper securely destroyed. Devices are password protected.
If something goes wrong and your information is exposed in a way that could cause you serious harm, I’ll tell you and I’ll notify the Office of the Privacy Commissioner, as required.
10. Children and young people
I do not treat under 16yrs old.
11. If you’re unhappy
Tell me first. Most things are a misunderstanding and I’d rather fix it directly.
If we can’t sort it out, you can complain to the Office of the Privacy Commissioner. They’re free and independent, and they’ll tell you how to go about it: privacy.org.nz, or 0800 803 909.
12. Changes to this policy
If I change how I handle your information, I’ll update this page and change the date at the top. If the change is significant and affects existing clients, I’ll tell you directly rather than expecting you to notice.
